manuscript:quality [BothPlusMore]

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=====8. Quality=====
Unified direction

=== Level 4 Headline ===

  * 2004/08/04 Toyota quality slipping; bigger doesn't mean better {Gary Metcalf}
    * 2004/08/04 Comments 2 years ago from Toyota USA manufacturing {David Hawk}
  * 2004/12/08 Standardized testing or not? OECD PISA report
    * 2004/12/06 OECD PISA
  * 2005/04/27 Design as Communication (Don Norman) {Gary Metcalf}
    * 2005/04/30 Quality?

====Multidimensionality====
What is good?

====Measures ====
That that can be measured can be managed

====Misdirection====
Focus on the measures rather than the results

====<< Examples to be incorporated >>====
  -  Quality (GM) vs. Qualities (Nissan)
  -  Why undersized air conditioning is the correct approach
  -  Measurement (balanced scorecard, profit centers, 360-degree evaluation, six sigma, business case)
x

====<< Concepts to be incorporated >>====
  -  Complexity vs. complicatedness
  -  Experience (intangible)
  -  Inclusion, avoiding Type 3 errors
x